Contact Customer Service
The Norton King’s Daughters’ Health Business Operations Center is located at 701 Broadway in downtown Madison. A financial representative is also located inside the Hospital Entrance at the main hospital campus, 1373 E. State Road 62, Madison.
Customer Service Representatives are available between 8:30 a.m. and 4:30 p.m. Monday through Friday by calling (812) 801-0161. Representatives can help you with a variety of billing information, including:
We also have an online form you may use to ask questions about your bill: Questions about my Bill
To mail a payment for Norton King’s Daughters’ Health services, please use the following address:Norton King’s Daughters’ HealthAttn: Billing Operations CenterP.O. Box 447Madison, IN 47250
Norton King’s Daughters’ Health is part of the Norton Healthcare Financial Assistance Program. Representatives from Norton Healthcare will be happy to answer questions and assist you with accessing resources to help with the costs associated with care. You may call Norton Healthcare Customer Service at (502) 479-6300 or (800) 874-3979.
You may qualify for free or discounted emergency or medically necessary care if you meet all of the following criteria:
For additional financial assistance criteria, refer to the Norton Healthcare Financial Assistance Policy.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
If you are uninsured or don’t intend using insurance to pay for scheduled non-emergency health care services, federal law requires that health care providers and facilities provide you with an estimate of the expected charges for medical items and services at least one (1) business day before the scheduled services are to be performed. If the bill you receive is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Any patient may request an estimate of the expected charges for non-emergency health care services that have been ordered, scheduled or referred and state law requires that health care providers and facilities provide you with an estimate of the expected bill for medical items and services within 5 business days of the request.
When obtaining an estimate, make sure to save a copy or take a picture of your Good Faith Estimate.Contact Customer Service at (812) 801-0161 to request a good faith estimate.
For more information about your right to a Good Faith Estimate, visit Centers for Medicare & Medicaid Services (CMS) or call 1-800-985-3059.
When you get emergency care or receive treatment by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more: Rights Against Surprise Billing
A Chargemaster is a file of standard charges for all items and services provided (billed) by the hospital or physician/provider office. The Chargemaster is not a helpful tool for price comparison or to obtain an out-of-pocket estimate. For information about the cost of a specific test or service, please call our Customer Service team at (812) 801-0161.
Select an appointment date and time from available spots listed below.