Billing Information

Contact Customer Service

The Norton King’s Daughters’ Health Business Operations Center is located at 701 Broadway in downtown Madison. A financial representative is also located inside the Hospital Entrance at the main hospital campus, 1373 E. State Road 62, Madison.

Business Office Hours

In-Person payment/billing question changes: Beginning July 1, 2024, Norton KDH’s Customer Service Team at the Business Operations Center (Downtown Madison, corner of Broadway and 5th Street) will no longer be able to assist you with in-person billing inquiries or payments. If you need assistance with your bill or need to make a payment by phone, please call customer service at (812) 801-0161. If you need to meet with someone in person to make a payment or to discuss your bill, please visit the Norton KDH hospital campus at 1373 E. State Road 62, Madison to meet with a financial counselor. The financial counselor will be located to your left when you arrive at the main Hospital Entrance. If needed, ask our representative at the Guest Services Desk for assistance. Customer service and financial counselors will be available at the hospital campus Monday through Friday from 8 a.m. to 4 p.m.

Through June 30, 2024 – Customer Service Representatives are available between 8:30 a.m. and 4:30 p.m. Monday through Friday by calling (812) 801-0161. Representatives can help you with a variety of billing information, including:

  • Questions about your Norton KDH bill (hospital and physician)
  • Questions about insurance plans accepted by Norton KDH
  • Questions about your Norton KDH account
  • Accepting payments and/or helping you make a payment

We also have an online form you may use to ask questions about your bill: Questions about my Bill

Mailing a Payment

To mail a payment for Norton King’s Daughters’ Health services, please use the following address:
Norton King’s Daughters’ Health
Attn: Billing Operations Center
P.O. Box 447
Madison, IN 47250

Financial Assistance Program

Norton King’s Daughters’ Health is part of the Norton Healthcare Financial Assistance Program. Representatives from Norton Healthcare will be happy to answer questions and assist you with accessing resources to help with the costs associated with care. You may call Norton Healthcare Customer Service at (502) 479-6300 or (800) 874-3979.

You may qualify for free or discounted emergency or medically necessary care if you meet all of the following criteria:

  • You do not have health insurance, or you have an unpaid balance after your insurance plan has either paid or rejected a claim.
  • You do not qualify for subsidized coverage or government assistance, such as Disproportionate Share Hospital Program, Children’s Health Insurance Program (CHIP), Medicaid, Medicaid managed care organization or Hoosier Healthwise.
  • Your family unit’s income is equal to or less than 350% of the federal poverty guidelines.
  • Your family unit’s resources (assets) are equal to or less than 200% of the Disproportionate Share Hospital guidelines.

For additional financial assistance criteria, refer to the Norton Healthcare Financial Assistance Policy.

Your Rights to a Good Faith Estimate

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.

If you are uninsured or don’t intend using insurance to pay for scheduled non-emergency health care services, federal law requires that health care providers and facilities provide you with an estimate of the expected charges for medical items and services at least one (1) business day before the scheduled services are to be performed. If the bill you receive is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Any patient may request an estimate of the expected charges for non-emergency health care services that have been ordered, scheduled or referred and state law requires that health care providers and facilities provide you with an estimate of the expected bill for medical items and services within 5 business days of the request.

When obtaining an estimate, make sure to save a copy or take a picture of your Good Faith Estimate.
Contact Customer Service at (812) 801-0161 to request a good faith estimate.

For more information about your right to a Good Faith Estimate, visit Centers for Medicare & Medicaid Services (CMS) or call 1-800-985-3059.

Rights Against Surprise Billing

When you get emergency care or receive treatment by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more: Rights Against Surprise Billing

Additional Resources

A Chargemaster is a file of standard charges for all items and services provided (billed) by the hospital or physician/provider office. The Chargemaster is not a helpful tool for price comparison or to obtain an out-of-pocket estimate. For information about the cost of a specific test or service, please call our Customer Service team at (812) 801-0161.

Schedule an Appointment

Select an appointment date and time from available spots listed below.